This is for you if…
Your founder or CEO is still functioning as the de facto COO — and everyone knows it’s not sustainable
You have senior leadership bandwidth but no one with ops depth to build the right systems
Provider performance is inconsistent across sites and you don’t have a framework to address it
You’re scaling headcount rapidly but operational accountability isn’t keeping pace
You need senior ops judgement without the cost or commitment of a full-time hire
What’s included
Operational systems assessment and gap analysis
KPI framework design — operational and team performance metrics that actually matter
Clinical workflow redesign using lean methodology to eliminate waste and reduce variation
Provider performance framework — onboarding, enablement, and ongoing accountability
Leadership accountability rhythms — meeting cadences, reporting structures, escalation paths
Implementation support and change management guidance
What you get
An organization where performance is visible, accountable, and no longer dependent on any one person knowing everything — including you.