Operations built for where you’re going, not where you’ve been.
Whether you need a fast diagnostic before your next market launch or an embedded ops partner for the long haul — there’s a way to work together that fits where you are right now.
Operational Diagnostic
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Organizational Performance Program
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Ongoing Ops Advisory / Fractional COO
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Operational Diagnostic ✳︎ Organizational Performance Program ✳︎ Ongoing Ops Advisory / Fractional COO ✳︎
You know something’s going to break. You just don’t know what — or when.
Most care delivery organizations at the growth stage are running on duct tape and institutional knowledge. New markets are launching. Providers are onboarding. Leadership is stretched. And the founder or CEO is still making decisions that should be handled three layers down.
You don’t need a junior ops hire who will need two years to get up to speed (even though that’s what you have budget for). You need senior judgement, right now, applied to specific problems that are slowing you down.
That’s where Clarity Ops Advisory comes in.
Operational Diagnostic |
Find what will break before it does
What it is
Starting at $2,500
A focused, time-boxed assessment of your operational readiness — before you scale, before you launch your next market, before you implement AI or automation tools. In roughly one week, I identify the 3-5 critical path risks that will cause the most damage if left unaddressed.
You walk away with a clear, prioritized roadmap — not a 40-page report you’ll never read, but a specific action plan organized by urgency and impact.
This is for you if…
You’re launching a new market or opening new sites in the next 60-90 days
Provider onboarding is taking too long and you can’t figure out why
You’re evaluating AI or automation tools and want to know if your ops are ready
You just acquired another organization and need to understand the integration risk
You have a gut feeling something is off — but no bandwidth to dig into it
What’s included
Discovery session with leadership to understand growth plans and current ops state
Assessment across provider onboarding, clinical workflows, or market launch readiness
Identification of critical path risks with severity and timeline
Prioritized action roadmap with recommended next steps
Readout session to walk through findings and answer questions
What you get — A clear answer to “What do we need to fix before we do this?” — delivered in days, not months.
Organizational Performance Program |
Build your performance infrastructure
What it is
Starting at $5,000
A deeper engagement to design and implement the operational and team performance systems your organization needs to scale accountability. This is the work that happens after the diagnostic — or when you already know what’s broken and need someone to fix it.
Drawing on systems design and lean methodologies, I work with your leadership team to build leaner, more resilient process — and the performance frameworks to make sure they stick.
This is for you if…
As founder or CEO, you are still functioning as the de facto COO — and you know it’s not sustainable
You have senior leadership bandwidth but no one with the ops depth to build the right systems
Performance is inconsistent across sites or teams and you don’t have a framework to address it
You’re scaling headcount rapidly but operationally accountability isn’t keeping pace
You need senior ops judgement without the cost or commitment of a full-time hire
What’s included
Operational systems assessment and gap analysis
KPI framework design — operational and team performance metrics that actually matter
Clinical workflow redesign using lean methodologies to eliminate waste and reduce variation
Provider performance framework — onboarding, enablement, and ongoing accountability
Leadership accountability rhythms — meeting cadences, reporting structures, escalation paths
Implementation support and change management guidance
What you get — An organization where performance is visible, accountable, and no longer dependent on any one person knowing everything — including you.
Ongoing Ops Advisory / Fractional COO
Sr. Ops Leadership in the Room - without the full-time cost
What it is
Starting at $3,500/month
An ongoing fractional operations leadership relationship for organizations that need a senior ops partner month over month. I function as a Chief of Staff-level resource embedded in your leadership team — attending key meetings, driving strategic ops decisions, and ensuring execution doesn’t fall apart between them.
This isn’t a consulting retainer where you get a report once a month. It’s an active operational partnership.
This is for you if…
You have the budget for a strong mid-level ops hire but the need for C-suite-level judgement
As CEO or founder, you are still making too many operational decisions and needs someone to take the wheel
You’re in a sustained growth phase — new markets, new providers, new complexity — and need consistent ops leaders
You’ve tried hiring junior ops staff and they keep getting stuck without senior guidance
You want a partner who knows healthcare operations specifically, not a generalist who will spend six months learning your industry
What’s included (subject to contract terms)
Ongoing strategic ops leadership and decision support
Regular leadership team participation (cadence based on need)
Operational performance monitoring and course correction
Provider network and clinical workflow oversight
Market expansion and new site launch support
Systems design and process improvement on an ongoing basis
Priority access and responsive communication between sessions
What you get — A senior ops partner who knows your business, shows up consistently, and keeps growth from becoming chaos.
If you're interested in working with us but not sure where to start, complete the form with a few details about your situation. We'll review your message and get back to you within 48 hours.